Individuals at a customer Site will be designated as contacts ("Authorized Contacts") between Customer and CrossWind. Authorized Contacts shall have electronic mail and telephone access for Software support. A reply will be posted by CrossWind to Authorized Contacts within two working days of receipt of the electronic mail. A response to the telephone contact will be made within four (4) working hours of the telephone contact. CrossWind's support and business hours are 9:00 AM to 5:00 PM (PST), Monday through Friday.

The enterprise customer is entitled to receipt of new minor releases of Software for the term of the Support and Maintenance Plan. New minor releases are defined as a new release of the Software designated by CrossWind with a change in the version number digits to the right of the decimal point.

If additional Synchronize licenses are purchased after the initial Maintenance Plan purchase, the price of the Maintenance Plan for the additional licenses will be pro-rated for the remainder of the Maintenance Plan term. Updates will not be issued until all licenses are covered by the Maintenance Plan.