CrossWind has always provided, and continues to provide world-class support to its customers and partners. New agencies are entitled to 1-3 years of free support and maintenance, depending on the purchase plan that they choose.
Individuals at a customer Site will be designated as contacts ("Authorized Contacts") between Customer and CrossWind. Authorized Contacts shall have electronic mail and telephone access for Software support. A reply will be posted by CrossWind to Authorized Contacts within two working days of receipt of the electronic mail. A response to the telephone contact will be made within four (4) working hours of the telephone contact. CrossWind's support and business hours are 9:00 AM to 5:00 PM (PST), Monday through Friday.