Law Enforcement

Valcour Cloud Public Safety™ provides robust, CJIS compliant CAD/RMS functionality for sworn agencies. It tracks all incidents and all related evidence records and documents from the initial call thru the final resolution of the case. The tighly inetgrated CAD supports both home agency CFS as as well as provides PSAP functionality for agencies that provide dispatch services for other LEAs, FDs, and EMSs.

Safety and Security

Valcour Cloud Safety and Security™ is designed for non-sworn agencies. In addition to agency-selected CAD/RMS functionality, it provides: Incident reporting, guard tours, mobile app, supervisor dashboard, post orders, time tracking, supervisor tools, lone worker features as well as online citizen/employee reporting to help manage issues and prioritize calls for service.

Campus Safety

Valcour Cloud Campus Safety™ is available for both sworn and non-sworn Campus Safety agencies. In addition to CAD/RMS functionality, offered in either Valcour Cloud Public Safety or Valcour Cloud Safety and Security, Valcour Campus Safety™ supports the specialized reporting needs of educational organizations such as the Clery data collection and reporting and Student Conduct Incident reports.

In 2011, Valcour Cloud was the first in the nation deployment of a Cloud-native CAD/RMS solution. In 2012, Valcour Cloud was the first Multi-jurisdictional deployment in the nation. In 2022, Valcour was first in the Nation to deploy a complete state-wide Cloud-native Public Safety deployment.

CrossWind Technologies has the most cloud-native CAD/RMS experience in the Public Safety sector. In accordance with best practices as a SaaS solutions provider, we are committed to a continuous improvement process that allows Valcour to continue to provide functionality that meets the current needs of our customers.

Valcour Cloud Public Safety™ is highly scalable and secure. Both our software and server sites are CJIS-compliant. Our primary server site is located at NLETS.org and we have mirror sites located in different states. Both single-agency deployments and multiple-agency deployments are supported. Valcour agencies can easily be converted from an individual, single-agency deployment to a multiple-agency deployment within days, and at no additional cost. This flexible deployment capability is made possible by our data-centric design and our cloud-native architecture -- no agency hardware or centralized or top-down administration needed.

Valcour Cloud Public Safety™ is 100% Mobile and supports tablets (Android or iOS), MDCs and desktops  (Chrome, Firefox, Safari or Edge). All that is required is an up-to-date browser.

How We Compare

Our development philosophy is to select and deploy modern technologies that provide high performance, affordable solutions for our customers.

  • Platform independent deployment: Valcour SaaS CAD/RMS™ can be deployed on any internet capable device with adequate resolution including Toughbooks,  iPads, tablet or fablet.
  • Easy updates: The architecture and development environment allows for continual, incremental updates so Valcour Cloud CAD/RMS™ will evolve along with the LE environment and continue to support the latest hardware and networking technologies.
  • Reporting requirements are challenging for all agencies,so we developed the Report Builder to enable agencies to create their own custom reports that can, using the Report Scheduler, be scheduled to automatically generate and distribute reports via email.

What Sets Us Apart

​Our business philosophy is to work closely with customers to develop functionality that meets their current operational and workflow requirements..

  • Highly scalable and flexible deployment options: allows agencies of all sizes to share incident data in real time. Agencies can choose to operate standalone or work cooperatively as a cluster, sharing updated real-time incident views across jurisdictions.
  • Resource sharing allows agencies to create partnerships that enable temporary sharing of officers, dispatchers and other resources as needed to cover both staffing shortages and major emergencies (see our Case Study below).
  • Advanced Mobile design  automatically switches between online and offline-mode to provide continuous access in when cellular signal is dropped. Officers can continue to work offline, Valcour will switch back to online and update data when signal is back.

During a "1000-year" Flood, Vermont Agencies Keep 9-1-1 Online with Valcour Cloud CAD/RMS

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 Valcour Cloud Overview

Valcour Cloud solutions provides agencies of all sizes the ability to deploy a solution that supports their operations and provides the opportunity  for individual agencies to establish meaningful, real-time datasharing with their neighboring Valcour agencies. Valcour Cloud's proven scalability supports individual agency deployments, county-wide deployments to state-wide deployments.

Computer Aided Dispatch (CAD)

Valcour Cloud CAD/RMS™ provides a robust, tightly integrated CAD as part of its core product. Valcour™ supports flexible dispatch, self-dispatch, silent dispatch and shared dispatch. To support different Dispatcher data entry preferences, Valcour™ provides both a text-based Command Line Interface as well as a menu-driven interface. Each call is automatically given a sequential incident number based on agency settings. Calls can be canceled by checking a box on the initial call screen. Even when canceled, the call is tracked with a number and can be counted statistically. Integrated mapping allows dispatchers to locate incidents on a map and identify closest available units for dispatching.   

Mobile

 Valcour Cloud CAD/RMS™ runs on any display with sufficient resolution and internet. Unlike many mobile products, Valcour Mobile works both offline and online and will automatically switch from online to offline access depending upon the field officer’s cell coverage allowing work to continue. Valcour will automatically resync data upon signal acquisition. Integrated mapping allows officers to locate incidents on a map and display route directions to the incident.  E-Ticket and E-Warnings for civil or parking violations can be printed and delivered in the field. Because Valcour™ is centrally administered, updates take a matter of minutes, system-wide–no more installing updates on each desktop or cruiser.    

Reporting

 Valcour Cloud CAD/RMS™ provides many pre-designed reports as well as custom HTML5 reports that support graphs and charts for Agency analytics. Output in both Excel and PDF formats are supported. Valcour’s Scheduled Reports feature enables users to create reports that can be automatically scheduled and emailed on a one-time or recurring basis. Valcour™ also supports mandatory report types such as Clery, Campus Crime/Fire Logs and NIBRS. All NIBRS data is collected directly from an incident and once all appropriate information is added, Valcour™ can generate a NIBRS Report.  To streamline the NIBRS reporting process, errors are flagged and automated direction is provided to the user to easily identify and remedy the error, prior to the case approval process.

Records Management (RMS)

The Valcour Cloud CAD/RMS™ tracks all incidents from the initial call to the final resolution of the case, including accidents, arrests, bookings, citations, warrants, use of force tracking, race data collection and other key data. Supporting a paperless design, reports, interviews, photographs, video, briefing summaries, etc. are integrated into the product. All information in Valcour™ (depending on the role of the user) is available to officers in the field. Valcour™ data-centric design focuses on two main goals: to reduce the time spent on paperwork and to improve data integrity. This data-centric design, backed up with our real-time data sharing, eliminates the need to enter the same information several times. All data entered is immediately available to the appropriate personnel within an Agency or group of Agencies (in the case of a multi-jurisdictional deployment). Data entered from the office, the field or a vehicle is uploaded in real-time and is available to all with appropriate role-based access permission. 

Real-Time Resource Sharing

 Valcour Cloud CAD/RMS™  provides agencies of all sizes the ability to cost-effectively build information and operational capacity without building complexity. Valcour™ can be deployed as a standalone solution or be expanded into a multiagency deployment, allowing partnering agencies to not only share information and data, but to also to share staff, technical resources, and best practices. Valcour’s flexible design allows it to support a breadth of different operational charters operating within a single real-time, information sharing deployment. Each agency can set up Valcour to support their workflow, policies and procedures. 

The availability of CJIS-Compliant Cloud Hosting provides agencies the ability to maintain modern CAD/RMS systems at a fraction of the cost of on-premise CAD/RMS systems. There are no server installations or system software downloads required. Software updates are accomplished in a matter of minutes.  Valcour™ supports Windows, Android and IOS on Edge, Chrome, Firefox and Safari browsers.